One Job. You Have One Job
Limo drivers are paid to pick people up, drive them to their destination, wait, and drive them home. Nowhere in that description is there a clause saying the guests who paid for the ride have to get out of said limo to help the driver move the vehicle when it bottoms out on a hill.
Driver, you literally have one job, and that is to know the area you are driving! This service is getting a zero-star rating.